Elizzy Posted May 21, 2014 Share Posted May 21, 2014 So I have this Tunze Comline Doc Skimmer 9004 and every time I unplug it (for water changes, cleaning, etc.) or if there is a power failure, I have to blow through the intake tube to get it started again. I was worried about a power failure during the storm while I was on vacation because who wants to tell their tank sitter, "oh you're gonna have to blow that to get it running again." Anyhow, I called up Tunze, spoke with Roger, he told me what the problem was and offered to give me a new part! Yay!! Unfortunately, I couldn't work my schedule to get to their location while they were open. Well, Roger went above and beyond and dropped the part off at my house on his way home. Also, a new catalog too!! I didn't know Tunze made so much cool stuff!! Hats off to Tunze for being awesome! Quote Link to comment Share on other sites More sharing options...
victoly Posted May 21, 2014 Share Posted May 21, 2014 BIg fan of their customer service and products as well. Quote Link to comment Share on other sites More sharing options...
Planeden Posted May 21, 2014 Share Posted May 21, 2014 wow. very cool. Quote Link to comment Share on other sites More sharing options...
Robb in Austin Posted May 21, 2014 Share Posted May 21, 2014 SOP for Roger. Quote Link to comment Share on other sites More sharing options...
austx Posted May 21, 2014 Share Posted May 21, 2014 Roger is a great guy. I've dealt with him a couple times repairing my nano wavebox and he is overly helpful and knowledgable about their products. We are very lucky to have him in Austin thats for sure! Quote Link to comment Share on other sites More sharing options...
bige Posted May 21, 2014 Share Posted May 21, 2014 I'm huge fan too. We are lucky they are local. Quote Link to comment Share on other sites More sharing options...
Viet'spride70 Posted May 21, 2014 Share Posted May 21, 2014 1 Quote Link to comment Share on other sites More sharing options...
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