+dapettit Posted June 4, 2021 Share Posted June 4, 2021 I’m having a real hard time setting up my Apex to my network! I have search the internet until my eyes started bleeding. I have tried everything imaginable. Any help wold be appreciated, DAP Quote Link to comment Share on other sites More sharing options...
Reburn Posted June 4, 2021 Share Posted June 4, 2021 I always use the app. I use a wired connection as well. Its easier after your into it to setup the wireless. Quote Link to comment Share on other sites More sharing options...
+dapettit Posted June 4, 2021 Author Share Posted June 4, 2021 It doesn’t find any networks wired or not. Quote Link to comment Share on other sites More sharing options...
mFrame Posted June 4, 2021 Share Posted June 4, 2021 I went through the same after an electrical storm a few months ago. I spent about a week messing with mine and couldn't get it working, I finally reached out to customer support and they scheduled a meeting via Teamviewer. Within 5 minutes they confirmed there was a problem and had me send the unit to them. It was an older model without wifi built-in, and I was ultimately told they couldn't repair or replace that model. They gave me $300 toward the purchase of a new one and I bit because I had all the other modules that were dependent on the main unit. I'd reach out to them and if they can't help I'd figure out how much you have invested in that ecosystem and look at some alternative controllers if your needs aren't that complex. Best of luck! Quote Link to comment Share on other sites More sharing options...
+dapettit Posted June 4, 2021 Author Share Posted June 4, 2021 Customer service here I come. Thanks Mike. Oh, did you call them directly. Quote Link to comment Share on other sites More sharing options...
victoly Posted June 5, 2021 Share Posted June 5, 2021 they have a support system online, but troubleshooting is generally done over the phone or by remotely accessing your pc Quote Link to comment Share on other sites More sharing options...
mFrame Posted June 6, 2021 Share Posted June 6, 2021 Yep, I submitted online and then they scheduled a remote session. Quote Link to comment Share on other sites More sharing options...
+dapettit Posted June 10, 2021 Author Share Posted June 10, 2021 Apex is up and connected 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.