We ordered from them before. The frags were nice and we ordered WYSIWYG items so they were as pictured, but not fully encrusted. I can't speak for non-WYSIWYG items.
IMO, they aren't as "good" as Vivid in that their customer service was a little wacky. I got a call from them late one evening asking if I'd be ok if I could be on their mailing list for "other interests" they had. I asked what are these "other interests" and they said satellite TV. Sounded shady to me so I said, "No".
also, their "arrive-alive" guarantee is for 6 hours after the box arrives. So if it is dead when it arrives, you get your money back, if it dies the next day in your tank, oh well.
That being said, all of our stock from the last order we did with them is alive and doing well.