ceastman Posted February 20, 2015 Share Posted February 20, 2015 It started around noon yesterday, all my lights went off and I could no longer get to the apex web interface. I logged a ticket with Neptune since they don't answer their phones... They said to try and upload the firmware, I've been trying that but it is still stuck in boot loader mode. I have tried unplugging the aquabus cable. removing power from the eb8's. and doing the firmware again. still stuck in boot loader mode. Now Neptune says that we can't do a phone session until sometime next week...... help!!!! Link to comment Share on other sites More sharing options...
mFrame Posted February 20, 2015 Share Posted February 20, 2015 You're connecting it directly to your computer, not trying to connect wirelessly correct? Link to comment Share on other sites More sharing options...
ceastman Posted February 20, 2015 Author Share Posted February 20, 2015 no wireless, all wired connections. Link to comment Share on other sites More sharing options...
ceastman Posted February 20, 2015 Author Share Posted February 20, 2015 do I need the 12v power supply? could my eb8 cause it to keep flashing? Link to comment Share on other sites More sharing options...
FarmerTy Posted February 20, 2015 Share Posted February 20, 2015 I'd try to jump on the Neptune forums and explaining your issue. Link to comment Share on other sites More sharing options...
ceastman Posted February 20, 2015 Author Share Posted February 20, 2015 since it seems that no in the area carries the apex power supply. can I use any power adapter as long as I can get to 12V/500mA? Link to comment Share on other sites More sharing options...
victoly Posted February 20, 2015 Share Posted February 20, 2015 Yes. Get apex on the phone or via email. They're usually very responsive. Link to comment Share on other sites More sharing options...
ceastman Posted February 20, 2015 Author Share Posted February 20, 2015 yeah tried the phone, no one answers, email said we could call you next week.... Link to comment Share on other sites More sharing options...
mFrame Posted February 20, 2015 Share Posted February 20, 2015 since it seems that no in the area carries the apex power supply. can I use any power adapter as long as I can get to 12V/500mA? I don't have the specific specs of the apex power supply in front of me, but yes, if you have a generic that has the same V/mA then you should be fine Link to comment Share on other sites More sharing options...
mFrame Posted February 20, 2015 Share Posted February 20, 2015 since it seems that no in the area carries the apex power supply. can I use any power adapter as long as I can get to 12V/500mA? I don't have the specific specs of the apex power supply in front of me, but yes, if you have a generic that has the same V/mA then you should be fine 12VDC, 500mA, 2.1mm tip, center positive. Link to comment Share on other sites More sharing options...
victoly Posted February 20, 2015 Share Posted February 20, 2015 Man, that sucks about neptune not being more responsive. I have a power supply that works for it if you need to borrow it. There is also a super secret way to reset everything (not in the standard menus) via opening up the case and shorting some pins, but I can't find the documentation Link to comment Share on other sites More sharing options...
FarmerTy Posted February 20, 2015 Share Posted February 20, 2015 I bet you order your In N Out Burger animal style too Victoly! Link to comment Share on other sites More sharing options...
ceastman Posted February 20, 2015 Author Share Posted February 20, 2015 so I found a 12V/500mA adapter and that powers the apex up but still stick in boot loader. Soon as I apply power it comes on the network for about 10 pings, long enough for the firmware update utility to push up the latest firmware. Link to comment Share on other sites More sharing options...
ceastman Posted February 24, 2015 Author Share Posted February 24, 2015 Well just shipped the apex to them for farther diagnostics/repair. They were unable to fix it over a remote telephone session. Link to comment Share on other sites More sharing options...
+KimP Posted February 24, 2015 Share Posted February 24, 2015 I had to ship mine in a couple months ago and the turn around time was super fast. I was out of warranty too and my specific repair was only $35 bucks, so very reasonable. Hopefully you'll have a great experience too! Link to comment Share on other sites More sharing options...
ceastman Posted March 16, 2015 Author Share Posted March 16, 2015 Repair was $50 and it was out of warranty also, kinda funny how soon after a manufacturer's warranty expire something happens. Got the unit back but its memory was wiped so now I am trying to remember how everything was configured. Shame on me for not saving my config more often. Link to comment Share on other sites More sharing options...
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