Austin Reef Club: Corals will recover - Austin Reef Club

Sometime between the month of July/August, we decide it was time to replace bulbs.....so we did. Everything seems to look really great and the colors were more brilliant than ever. By the 2nd wk. polyp extension on some of the SPS came to a halt, mainly the ones at the very top. Following that, the color turn brown and eventually you could see the progression of receding flesh (from the top). We had to take immediate action, so we place a large piece of eggcrate and also some UV window screen (layer upon layer). This helped to diffuse some of the light but we can't keep this going on till is time to replace the bulbs again.
It was very obvious, our corals were getting sunburn. This just didn't happened to our corals....while my husband was doing some maintenance (it usually takes him about 15 mins.), his arm that was exposed in the tank got sunburn as well. It's apparent that the UV protectant that's suppose to be on the bulb, was not there.

Yesterday I decide to finally send a e-mail to company and I got a response today. Very please on the prompt reply and on top of that, they will be sending us 2 brand new bulbs that will arrive on Monday morning---customer assistance at its best. In addition they'll be paying for the shipping to get the bad bulbs---just out of curiosity they will test them out and let us know what was wrong with them. What else can I say....we're very happy customers and our corals will be too.
(By the way, I'll post some pics tomorrow).